Terms and Conditions

Prices

Prices include all expenses as outlined in the itineraries/invoice. 

Transport

Transportation shall be provided as agreed upon. 

Bookings

A deposit of minimum 50% of the cost of safari shall be required for bookings to be confirmed and reserved prior to the date of the safari depending on the availability of rooms and vehicles. International travellers must make their reservations at least 3 months to the day or travel and clear their balances at least 1 month before arrival unless otherwise agreed.

Payments

All safaris must be fully paid before the commencement of the safari. All travellers must pay their deposits and balances only to the authorized company accounts; any payment out of these accounts must be authorized in writing and approved by the company management via official company communication channels. The company will not be liable to payments, offers and agreements outside the official accounts by persons other than the company directors. Company currency exchange rates apply at all times.

Safari Orientations

Unless the safari is private, clients will share the safari facilities with others. Clients are therefore advised to be good-natured and enjoy being with others. Be prepared to encounter customs and habits, which may be different from your own and forms part of the adventure. 

Changes in itineraries:

The sequence of itineraries is normally adhered to but the company reserves the right to make alterations occasioned by weather, road works, high season congestion or any other unforeseen circumstances. Any alterations by the clients to the agreed itineraries should be done in the office. The company shall not be held liable for any complain arising out of changes made between the client and the safari guide out of the office. All changes must be informed to the office. 

Cancellation and postponements:

In case a booking is cancelled or postponed, the following cancellation fees shall apply. 

Domestic/Resident travellers
More than 2 weeks before date of travel – 100% refund less transaction charges
less than 2 weeks before date of travel – 50% refund less transaction charges No show and

less than 1 weeks before date of travel – No refund. 

 

International travellers 
More than 3 months before date of travel – 100% refund less transaction charges. More than 2
months to the date of travel – 50% refund less transaction charges No show and less than 1
month to the date of travel – No refund. 

Liability

The company liability to passengers carried in vehicles for transfer, excursions and tours is governed by the laws of Kenya and all claims are subject to the courts of Kenya. Whilst every care is taken, the company shall not be held liable for loss or damage to personal property and clients are advised to arrange relevant insurance and take care of their belongings. Personal medical insurances and medical conditions arising from the safari are not covered unless otherwise stated and included in the safari.

Sub contract:

The company reserves the right to subcontract any part or the full safari and in the event of such subcontract all the above terms. 

Game Drives

The quintessential safari activity, game drives, allow you to explore Kenya’s national parks and reserves in a 4×4 vehicle. Early morning and late afternoon drives are the best times for wildlife viewing.